Return, Exchange and Refund Policy
Effective Date: 09/15/2024
At Royal Checkout, we are dedicated to providing you with a superior shopping experience, whether you’re ordering from within the USA or internationally. Below you will find details on our returns, exchanges and refund policies.
Return Policy
Eligibility for Returns:
- We accept returns of unworn, unaltered, and undamaged items within 30 days of delivery.
- Items must be returned in their original packaging with all tags and labels attached.
Return Process:
- To initiate a return, please contact our customer service team at [email protected] for a return authorization and instructions to return at our warehouse address.
- Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for returns.
Exchange Policy:
Eligibility for Exchanges:
- Exchanges are available for different sizes or styles based on availability. To initiate an exchange, please contact our customer service team at [email protected] for exchange authorization and instructions to return at our warehouse address.
Exchange Process:
- The cost of return shipping for exchanges is the responsibility of the customer. We will cover the cost of shipping for the new item.
Non-Exchangeable Items:
Refund Policy
Refunds:
- Refunds are processed once we receive and inspect your returned item. The refund will be issued to the original payment method.
- Processing time for refunds is typically 5-7 business days from the date we receive your return.
Partial Refunds:
- Partial refunds may be issued for items that are not returned in their original condition, are damaged, or are missing parts not due to our error.
Late or Missing Refunds:
- If you haven’t received your refund after 7 business days, please check with your bank or credit card company. If there’s still an issue, contact us at [email protected]
For any questions or assistance with returns, exchanges, or refunds, please contact our customer support team:
