Order cancellation
All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Customer satisfaction is our #1 priority. We fulfil our customer orders with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is making our customers happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged;
- Refund minus the shipping cost if you does not want the product you received. You must return the item at your expense to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Customer’s order does not arrive due to an incorrect address provided by the customer;
- Customer’s order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refund, returns, and exchanges work on Royal Checkout?
- In case of damaged or incorrect product, you are required to submit a photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claims that you did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, returns, or exchange?
Handling returns is an essential part of running a business. Royal Checkout is here to help! We have put together the following steps to make this process easier:
- In the event of a refund, returns, or exchange request, contact our Customer Support team via email at support@royalcheckout.com and include the evidence if required.
- After we have approved the order refund, return, or exchange, the product must be returned to our warehouse at the following address: 15795 ROCKFIELD BLVD SUITE G IRVINE, CA 92618, USA.
- You must return the product and provide a tracking number.
- Once the tracking number has been provided (or once we have received the returned product), a replacement product will be shipped or a refund minus the shipping cost will be credited back to the card or original method of payment on file.
- In order for Royal Checkout to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item returned.
Shipping Policy
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that during high demand season the estimated delivery time may increase from 5-20 business days. In general, it takes 2-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but typical shipping times for USA are: 4-10 business days.
How do I check the status of my Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within six days of shipping confirmation, contact us at support@royalcheckout.com for assistance.
Need help?
For questions related to refunds and returns, feel free to contact us.
