Politique de remboursement

Refund & Return Policy

At Royal Checkout, your satisfaction matters. If you're not fully happy with your purchase, we're here to help.

Return Window

You may request a return within 30 days of the delivery date. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

How to Start a Return

Contact our support team at support@royalcheckout.com with your order number and reason for return. We'll provide return instructions and, where applicable, a return shipping label.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to post the refund.

Exchanges

If you received a defective, damaged, or incorrect item, contact us right away and we'll arrange a replacement or exchange at no additional cost.

Non-Returnable Items

Certain items — such as final sale products, gift cards, and opened personal care items — are not eligible for return unless defective.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us.

Return Shipping Costs

Unless the return is due to our error (defective, damaged, or incorrect item), the customer is responsible for return shipping costs.

Questions? Reach us at support@royalcheckout.com or +1 (630) 402-5567.